1. Failed tasks refund automatically

If a generation task fails — for a technical error on our side, an upstream failure, or a timeout — the charge for that task is returned to your prepaid balance automatically. You do not need to request it, and it appears in your balance history.

2. Successful tasks are not refundable

Charges for tasks that complete successfully are final, even if you dislike the output. Generation results are probabilistic; quality or style preferences are not grounds for a refund. If an output is unusable because it is corrupt or empty, contact support — that is treated as a failed task and refunded under section 1.

3. Unused prepaid balance

If you stop using the Service with an unused balance, you may request a refund of the unused portion to your original payment method.

• Refunds go to the original payment method; bank or processor fees may be deducted where charged to us.
• Bonus or promotional balance, where granted, is not refundable.
• We may decline refunds in cases of fraud, abuse, chargebacks, or violations of the Acceptable Use Policy.

4. How to request

Email support@mukelabs.com from the address on your account with the subject "Refund request" and include the amount you want refunded. We process approved refunds within 10 business days; the time for funds to reach you depends on your payment provider.

5. Statutory rights

Nothing in this policy limits any refund right you may have under applicable consumer protection law, including the Malaysian Consumer Protection Act 1999.